Gaming should always be enjoyable — never stressful. we99 believes responsible play is the best play. Use our tools and guidelines to set your own limits.
At we99, we see gaming as entertainment — not a source of income or a solution to problems. Responsible gaming means playing in a way where you stay fully in control of your time, money, and emotions.
Online gaming is growing fast in Bangladesh — and with that growth comes responsibility. From day one, we99 has made responsible gaming a core part of how we operate, because we know our members' mental and financial wellbeing comes first.
Every month, thousands of people play on we99 for entertainment. Most of them enjoy gaming responsibly. But for some, keeping gaming under control can become a challenge — and we99 is committed to being there when it does.
Our responsible gaming program is built on three core principles: Awareness — tools to recognise problem behaviour; Control — the ability to set your own limits; and Support — guidance on accessing professional help when needed.
We99 is strictly for users aged 18 and above. Age verification is the first step on our platform — no exceptions.
Decide on the maximum amount you are willing to spend before you start playing. Stop when you reach that limit.
Decide in advance how long you will play each day. Set an alarm.
Do not chase losses — that is the biggest mistake you can make.
Gaming is for entertainment — treating it as a regular source of income is dangerous.
If gaming feels hard to control, reach out to the we99 support team or a professional counselor for help.
These tools are available directly from your account
Set your own daily, weekly, or monthly deposit cap. Decreasing a limit takes effect immediately; increasing one takes effect after 72 hours.
Set a maximum duration for each gaming session. When time is up, you'll receive an automatic notification and the session will end.
Gaming will automatically stop once you reach a set loss amount. Keep your financial losses under control.
Take a short break for 24 hours, 48 hours, or 7 days. You will not be able to log in during this period.
Exclude yourself from the platform for 6 months, 1 year, or permanently. This decision is difficult to reverse, so please consider it carefully.
A message will appear on your screen at regular intervals — reminding you how long you've been playing and how much you've spent (in BDT).
These tools can be easily activated by logging into your account and going to the 'Account Settings' section.
Gaming problems do not appear overnight — they develop gradually. Watch out for the following signs in yourself:
If you or someone close to you shows these signs, seek help without delay. Addiction is an illness — not something to be ashamed of.
If you answer "Yes" to most of the questions below, consider reaching out for support:
Do you spend more time or money on gaming than the limits you set for yourself?
Do you feel restless or irritable when you are not gaming?
Do you hide your gaming activity from family or close ones?
Do you place more bets to try to win back money you've lost?
Is gaming causing financial difficulties or straining your relationships?
Have you tried to stop but keep failing?
If 3 or more of your answers are "Yes", speak to the we99 support team — we're here for you.
We do more than provide games — we care about your well-being too
Age verification is mandatory when registering at we99. No one under 18 may use our platform — no exceptions.
All our games run on certified fair RNG technology. The Return to Player (RTP) rate for each game is clearly displayed.
If you have any concerns about gaming, talk to our support team at any time. Support in Bengali is always available.
We99 never targets minors with advertising and does not present gaming as a guaranteed path to wealth.
Our automated system detects risky gaming patterns and alerts the member involved. This process is entirely confidential.
Educational content on gaming addiction, risk management, and responsible betting is always available in the we99 Help Center.
Self-exclusion is a powerful tool that lets you voluntarily remove yourself from we99 — temporarily or permanently. It is the most important part of we99's responsible gaming programme.
While self-exclusion is active, you will not be able to log in, make deposits, or play any games. Promotional emails will also be suspended.
Your account cannot be reactivated before the self-exclusion period ends. Please think this decision through carefully.
Sometimes family members do not realize they have a gaming problem themselves — but those closest to them can see it. If you believe a family member is struggling with gaming:
If you notify our support team, we can temporarily place the account under review at a third party's request.
Financial awareness is the most important aspect of responsible gaming. Keep the following in mind before playing at we99:
Your complete transaction history is available in the we99 account dashboard. Make it a habit to review it at least once a month.
Contact us for any questions about gaming problems or responsible gaming tools.
Live chat: available after login
Keep gaming fun — not stressful. Register at we99 and play safely using our responsible gaming tools.